SLA tracking for monday.com
Beacon
Business-hours SLA tracking & escalation for monday.com.
Beacon watches your tickets against real service targets and lights up the right person at the right moment. It counts only working hours — your calendar, your timezone, your holidays — and routes escalation before a deadline slips, not after.
Everything a service target needs. Nothing it doesn't.
The whole point of Beacon: measure time the way your business actually works, and make sure someone acts before the deadline — not during the post-mortem.
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Business-hours clock
SLAs tick only during working hours — configurable calendar, timezone and holidays per board. A ticket raised Friday at 6pm isn't already late on Monday.
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Routed escalation
When a threshold is crossed, the right people are notified — assignee first, escalation contacts next — plus a daily digest of what's at risk.
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Pause & resume
The clock stops on hold statuses (waiting on the customer) and stops for good on resolution — recording Met or Breached honestly.
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Native to monday
An SLA Health board view, a per-item widget, and an SLA column you can filter and automate on — living inside the boards your team already uses.
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Live countdown
Every deadline counts down in real time, right in the view — computed client-side, so no API hammering and no lag between tick and screen.
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Clear at a glance
Plain ITIL states — On Track, At Risk, Critical, Breached, Met, On Hold — colour-coded so anyone can read the room in a second.
The difference
Most SLA apps count calendar days.
Beacon counts working hours.
A deadline that ignores your business hours, weekends and holidays isn't a service target — it's a countdown to a false alarm. Beacon measures the time your team is actually on the clock, and shows each ticket's status in one honest word.
- On Track
- At Risk
- Critical
- On Hold
- Met
- Breached
Ten minutes to your first tracked SLA.
Map your columns, set your business hours and per-priority targets, and Beacon starts counting. The full walkthrough takes about ten minutes.