How to use Beacon

1

Install Beacon

Install Beacon from the monday.com marketplace. monday will ask you to authorise it — this is the standard OAuth screen listing the permissions Beacon needs to read your priority/status columns and write the SLA status back. Approve it, and you'll land on a short confirmation page. That's it — no account to create, no password.

2

Open the “SLA Settings” board view

On your board, add a new view and choose Beacon's SLA Settings view (titled Beacon SLA settings). This is Beacon's control panel. At the top you'll see a short getting-started checklist — Map columns, Set business hours, Set priority durations — that tracks your progress. There is no separate wizard; you configure everything from the tabs here. Opening the view automatically connects the board so Beacon starts watching it.

3

Map your columns (required)

On the Columns tab, tell Beacon which monday columns to use. In a hurry? Click “✨ Set up columns automatically” — Beacon creates any missing SLA columns and maps them for you, reusing your existing Priority and Status columns rather than duplicating them. Otherwise map them by hand:

Column	Required	Role
Priority	Yes	Read — the status column whose labels drive SLA durations.
Status	Yes	Read — the status column that drives pause / resolution.
SLA	Yes	Write — where Beacon writes the SLA state (On Track, At Risk…).
Deadline	Yes	Write — the date column where Beacon writes the breach deadline.
Assignee	Optional	Read — a People column used to route the first (60%) notification.
Escalation	Optional	Read — a People column used to route the escalation (80%).

Click Save. The “Map columns” checklist item turns green.

4

Set your business hours

On the Business hours tab, define when the clock is allowed to tick — this is what makes Beacon fair:

• Time zone — deadlines are computed in this zone.
• Working days — check the days that count (e.g. Mon–Fri).
• Business hours — an opening and closing time. Set closing to 00:00 for “end of day” (midnight).
• Working calendar — click dates to add holidays (exceptional closures) or exceptional openings for one-off days.

A ticket raised Friday at 6pm won't burn its SLA over the weekend — the clock resumes Monday morning.

5

Set priority durations

On the Priority durations tab, give each label of your Priority column a target — the time before its SLA breaches — in days / hours / minutes. One day equals however many business hours your calendar defines, so targets always mean working time. Leave a priority blank to fall back to the Default target at the bottom, which also covers items that have no priority set.

6

Choose pause & resolution statuses

On the Pause & resolution tab, tell Beacon what each label of your Status column means. For every status pick one of:

• Keeps running — normal working status, clock ticks.
• Pauses the clock — a temporary freeze (e.g. “Waiting on customer”). The clock resumes when the status changes back.
• Resolves (stops) — a terminal status (e.g. “Done”). The clock stops for good and the SLA is marked Met.

Beacon suggests sensible defaults from your status names — review them and Save to confirm.

7

Set up escalation & the daily digest

On the Escalation tab:

• Board escalation recipients — the people notified at the 80% escalation when an item has no per-item Escalation column set. Think team leads or the on-call rota.
• Daily digest — optionally pick an hour to send each assignee one consolidated summary of their at-risk and breached items, in the board's time zone. It's off by default.

Per-item routing (the Assignee and Escalation People columns from step 3) always takes priority over these board-level fallbacks.

8

Watch it work

Set a Priority on any item and Beacon starts its first SLA. From then on:

• the item's SLA and Deadline columns fill in and update live;
• the SLA Health board view (Beacon SLA Health) gives you a live dashboard of every item — status, countdown and progress bar — sortable by priority, state or time left;
• the SLA Countdown item view (Beacon SLA) shows a single item's countdown, progress bar and full event history (thresholds crossed, pauses, breach, resolution).